How can we help?
Answers to common questions are below. For anything else, write to support@fontecha.studio. Please include your device and iOS version.
How do I turn a page without drawing on it?
Start the swipe at the very edge of the paper, like turning a real page. A swipe that starts inside the page draws. You can also turn pages from the title menu at the top (Previous Page, Next Page, Go to Page…).
Can I draw with my finger or with Apple Pencil?
You draw with your finger on every device; it's on by default. On devices that support Apple Pencil, such as iPad, Apple Pencil draws too, and you can turn off Settings → Draw with Finger to keep your finger for turning pages.
What happens when I open or close iPhone Duo?
Closed, the outer display shows the page you were working on. Open, you see both pages side by side. A sketch you draw across both pages stays together, and when you close the phone Trazo lets you know it continues on the other page.
How do I restore Trazo Unlimited on a new device?
Open the library, tap the gear for Settings, then Restore Purchases. Use the same Apple Account you bought it with.
What's included for free?
One notebook with 24 pages, every pencil and color, stickers, timelapses and page export. Trazo Unlimited, a one-time purchase, adds unlimited notebooks of 50 pages each, whole-notebook PDF export, and timelapses without the small “Made with Trazo” mark. Pages you've drawn are never locked.
How do I export or share my work?
Open More (the ⋯ button). Export Page saves an image, Export Notebook makes a PDF, and Export Timelapse makes a video of the page being drawn.
Why doesn't Sketch Search describe my drawings?
Automatic descriptions need Apple Intelligence on your device. Without it, search still finds sketches by the descriptions you write in Sketch Details and by when you drew them. If a description is wrong, change or clear it there.
Can I ask Siri?
Say “Find a sketch in Trazo” to see matching sketches in Siri, or “Search Trazo for dog” to open Trazo's search. “New sketch in Trazo” opens the next blank page. You can also find sketches from Spotlight.
Are my notebooks backed up?
They're stored on your device and included in your iCloud or computer backup. Trazo doesn't sync notebooks between devices yet; export a notebook as a PDF to keep a copy anywhere.